Box Office & Ticketing Policies

Contact Information //

The Warehouse Theatre
37 Augusta St.
Greenville, SC 29601-3501
864.235.6948
[email protected]

Masks Required //

In accordance with our agreement with Actors’ Equity Association, The Warehouse Theatre takes a proactive approach to performer safety.  This currently includes the wearing of masks by all patrons to our main stage productions.  Out of respect for the performers’ safety and your fellow patrons, please plan accordingly the night of your show.

Vaccine or Negative Test Required //

In accordance with our agreement with Actors’ Equity Association, The Warehouse Theatre takes a proactive approach to performer safety.  The safety of our patrons, artists, volunteers, and staff is the top priority of The Warehouse Theatre. Due to the rising cases of COVID-19 in South Carolina effective immediately guests must either show proof of either a full vaccination against COVID-19, or a negative COVID-19 PCR test taken within 72 hours prior to the performance start time or a negative COVID-19 antigen test taken within 6 hours of the performance start time.  Full safety policy can be found HERE.

Late Seating //

Performances begin promptly. Latecomers will be seated at the House Manager’s discretion. Due to the intimate size of our space, we must seat latecomers in the most readily accessible seats. For some of our shows we will be unable to seat late patrons once the show has begun.

NOTE: As a courtesy to your fellow audience members, re-admittance to the theatre may be delayed at the discretion of the House Manager.

Age Appropriateness //

We love introducing young persons to live theatre. The Warehouse produces plays that reflect the contemporary world, and our plays frequently contain adult content. Adults are ultimately the best judge of the appropriateness for the young people they’ll bring with them. So, if you have any questions about the content of our shows, please contact the Box Office. We’re happy to provide additional information to inform your decision. In general, as a courtesy to fellow audience members, we do not permit babes in arms in our theatre.

Accessibility //

Our theatre is fully accessible. Due to the intimate size of our theatre, we have a limited number of accessible seats; please indicate any special needs by either selecting wheelchair placement when purchasing your tickets or by calling the Box Office.

Lost Tickets //

Generally, a link to your tickets is sent to you via your preferred email address at the time of purchase. If you misplace your tickets, we can always reprint them for you at the Will Call window beginning 45 minutes prior to the performance.

Box Office Hours //

Phone:
Tuesday – Friday: 12pm – 5pm
Saturdays (on performance days): 2pm – 5pm

In-Person:
Tuesday – Friday: 12pm – 5pm (via the Administrative Office)

Box Office Window:
45 minutes prior to every performance

The Warehouse Theatre Box Office is closed on all Mondays, as well as Saturdays and Sundays of non-performance weekends.

Running Time //

By opening night, the running time for each show will be listed on the specific show page. You can also call the Box Office for run time information.

Refunds & Exchanges Policy //

Refunds will be made in full in case of a canceled performance. No other refunds will be made. In the event you cannot attend a performance to which you have previously purchased tickets, we will do our best to exchange your tickets for another performance of the same production. Exchanges must be made 24 hours in advance of the performance.

Privacy Policy //

The Warehouse Theatre respects your privacy. You may opt out of all mailings and emailings. We store your personal information on a secure server, and we will not trade, sell, or otherwise share your personal information (name, address, phone number, or email) with any other party. We do not record your credit card number after the sale is complete.