Box Office & Ticketing Policies
Contact Information //
Masks Are Optional //
Masks are now optional in our theatre for almost all performances. There will be a few nights during the performances of each show that will be mask only for our patrons who are immunocompromised or remain cautious in public gatherings. If Actors’ Equity Association changes their audience rules midseason, we will notify any ticket holders.
Late Seating //
Performances begin promptly. Latecomers will be seated at the House Manager’s discretion. Due to the intimate size of our space, we must seat latecomers in the most readily accessible seats. For some of our shows we will be unable to seat late patrons once the show has begun.
NOTE: As a courtesy to your fellow audience members, re-admittance to the theatre may be delayed at the discretion of the House Manager.
Age Appropriateness //
We love introducing young persons to live theatre. The Warehouse produces plays that reflect the contemporary world, and our plays frequently contain adult content. Adults are ultimately the best judge of the appropriateness for the young people they’ll bring with them. So, if you have any questions about the content of our shows, please contact the Box Office. We’re happy to provide additional information to inform your decision. No unaccompanied minors ages 12 or under are allowed. Every child admitted must have a ticket and no child under six will be admitted.
Our theatre is fully accessible. Due to the intimate size of our theatre, we have a limited number of accessible seats; please indicate any special needs by either selecting wheelchair placement when purchasing your tickets or by calling the Box Office.
Lost Tickets //
Generally, a link to your tickets is sent to you via your preferred email address at the time of purchase. If you misplace your tickets, we can always reprint them for you at the Will Call window beginning 45 minutes prior to the performance.
Box Office Hours //
Tuesday – Friday: 12pm – 5pm
Saturdays (on performance days): 2pm – 5pm
Tuesday – Friday: 12pm – 5pm (via the Administrative Office)
Box Office Window:
45 minutes prior to every performance
The Warehouse Theatre Box Office is closed on all Mondays, as well as Saturdays and Sundays of non-performance weekends.
Running Time //
By opening night, the running time for each show will be listed on the specific show page. You can also call the Box Office for run time information.
Refunds & Exchanges Policy //
Refunds will be made in full in case of a canceled performance. No other refunds will be made. In the event you cannot attend a performance to which you have previously purchased tickets, we will do our best to exchange your tickets for another performance of the same production. Exchanges must be made 24 hours in advance of the performance.
The Warehouse Theatre respects your privacy. You may opt out of all mailings and emailings. We store your personal information on a secure server, and we will not trade, sell, or otherwise share your personal information (name, address, phone number, or email) with any other party. We do not record your credit card number after the sale is complete.